Call :0401850994
Kids Outdoor Toys

Customer Service

 Company & Legals
  • Kids Outdoor Play Equipment is a registered business name under Just 1 Degree Technologies Pty Ltd
  • For all cheque payments and direct deposits, please make them to Just 1 Degree Technologies Pty Ltd
  • The registered mailing address is PO Box 5191, Elanora Heights, Sydney, Australia 2101
  • For urgent access to the Directors & Owners, please email Viv Grimston
  • ABN: 53 135 001 802
  • All prices are in AUD$ and include 10% GST. And therefore all transactions are processed in Australian dollars.
  • We reserve the right to refund an order or refuse processing as order at any time, and are happy to refund an order in full if it has not left the warehouse. If it has left the warehouse then a 20% restocking fee and return freight for the product will be invoiced to the customer. 

 

Shipping & Delivery & Costs and Terms & Conditions
We endeavor to use the most cost effective yet efficient courier service possible. Due to the size of the cartons that the climbers are packed in, and the fact that Australia is a BIG continent, we only ship via road. However if for some reason you need you product quicker and you are interested in paying for air freight, then please call us and we will cost that for you.
Freight costs can be caluculated on the procuct pages and at the start of the shopping cart.

ALL FREIGHT COSTS & ESTIMATED TIME DELIVERIES by the couriers are not the responsibility of Kids Outdoor Play Equipment. We use 3rd Party courier companies.
All stock comes out of Melbourne.  Here are the estimated delivery delivery times around Australia:
Melbourne 1-2 days                           Victoria 1-3 days
Sydney 1-3 days   NSW / ACT 2-3 days
Adelaide 1-3 days   SA 2-4 days
Brisbane 2-4 days   Qld 2-5 days
Perth 4-6 days   WA 5-8 days
      NT 3-6 days
      TAS 4-6 days
PLEASE NOTE T & Cs:
    1. We use 3rd party courier companies to move stock
    2. We do not own our own trucks
    3. We do not own our own courier company
    4. We can not control when the drivers deliver to your property; however we can give you an approximate transit time as above.
      These times do not take into account the Christmas rush. Please add up to 2-3 weeks on these times.
    5. These times do not take into account the Christmas rush. Please add up to 2-3 weeks on these times.
    6. Once your stock leaves the warehouse, you have been empowered wih consignment details to follow through your order with the couriers.
    7. Once you stock has left the warehouse, we do not refund due to slow passage by the couriers, unless the stock is lost in transit as confirmed by the courier.

For more information on how to track your order - please click HERE

 

A BIT OF REALITY:

Sometimes life doesn't go as expected; and that is because we live in a world where no one is perfect.

Every blue moon the warehouse guys may miss a detail in the order, the courier forgets to pick up or misplaces the package, delivery times are screwed up; and if we are extremely unlucky - all 3 issues happen to the same order.

We pride myself in going the extra mile for our customers - so if it is a blue moon and you order, we will do everything that is humanly possible to make everything 'right' again.

We are always contactable, and always return emails and phone calls.

COSTS:

We somethimes get people enquiring about the cost of shipping.  The charges you see on the web site are what the courier charges us.

Unfortunately none of the play equipment can go via Australia Post, and courier charges are not done on weight alone – they calculate on volume.

All the cartons are fairly big, and the product is flat packed. The freight charge is a raw value of business, and living in the amazing but vast country that we live in - that is one of the costs

 
Warehouse Pick Up Options

You are welcome to pick up Mon-Fri between 9am & 4pm. The warehouse needs notice that you are coming, so as soon as you place your order, they are notified automatically that you are coming to collect and will be expecting to see you within the week unless you notify them otherwise.

 Limited stock is available in Brisbane and Perth at any one time, so there may be a little wait for the product you have ordered. Generally only full kitted products are available in WA and QLD, however there may be some spares. If you want to check whether your requested item is in the QLD or WA warehouse, pleas call or email. 

In VIC, all product - full kits and spares for Ampi stock, are available. 

 

VICTORIA :   Address: 9-11 Olive Grove, Keysborough, Victoria, 3173. T: 03-9701 5600

 

View Larger Map

 

BRISBANE : Address: 120 Mica Street, Carole Park, Queensland, 4300. T: 07-3271 1251

 

PERTH : Address: 17 Denninup Way. Malaga, WA, 6090. T: 08-9248 7222

 

 

Privacy & Security

We will never on-sell your information to anyone or any parties interested. Your information is kept private and secure and is for our company use only. We will use it to enhance our relationship with you by informing you of new product and new promotions.

Returns & Replacements

Once product has left the warehouse we will not accept returns.If product arrives to you damaged or pieces missing, we will replace those pieces in question immediately. If stock is damaged, we will require a photo to be sent through so we can eiether claim damages from the couriers or investigate inhouse any manufacturing issues that need to be addressed.

 

Ordering

This is a fully functioning e-commerce website. However, if you do not feel comfortable ordering on line - you are most welcome to call us and place your order over the phone. If you do use the shopping cart - you will receive via email a confirmation of what you ordered. If you do not, please contact us straight away.

 

Payment, Pricing &Promotions

We have 4 payment options available.

  • PayPal
  • Credit Card: by using our online credit facility, you will be connected with the secure gateway called eway
  • Afterpay
  • ZipPay

We do not manage a customer's Afterpay or ZipPay accounts - so if your payment is rejected by either party it is because you do not have enough money in your account and you will need to contact them.

Promotions will be available throughout the year. Some will be bundled promotions, some on single items. Find them HERE.

Viewing Orders
You will be able to view your order prior to the final check out procedure of payment. Upon paying, you will receive an email confirming your order. If you do not, please contact us immediately.
Updating Account Information
If you log into our site as a customer, you will receive confirmation of your account via email. If you do not, please let us know as soon as possible. Once you have an accunt, you can go in and change your information whenever you need to.

 

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